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Returns

We understand that sometimes circumstances change and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you.

What Is The Process?

Get Authorisation Code

Before you can make a return, you'll need to contact our Customer Service team to get an return code so we can recognise the item when it arrives and understand the reason for the return.
The return code must be obtained within 14 days of receipt of goods.

Christmas Returns:
Return period extended to 21st January 2023 for Christmas Purchases (some exclusions may apply)

Pack and Send Your Items

Items should be returned securely in their original packaging to prevent damage in transit.
Items must be returned within 14 days of obtaining return code.

Return Address:
75 Ash Road South, Wrexham Industrial Estate, Wrexham, North Wales, LL13 9UG

Receive Your Refund or Credit

Once we have safely received your item and made sure it's in good condition, we will then issue your refund or credit.